Category Archives: Work and Life

My thoughts on corporate life, work-life balance or the lack thereof and so on.

Life and Death, Philosophy, Topical

Why Should I Be Good?

Knowledge of death is a sad thing. Not as a general piece of information, but in as applied to a particular individual. I remember only too vividly my own sense of helplessness and sadness towards the end of my father’s life, when it became clear to me that he had only a few weeks left. Until then, I could never really understand the grief associated with death of a loved one, given the absolute certainty and naturalness of death. In fact, I couldn’t understand my own grief and often wondered if I was romanticizing it, or feeling it because it was expected of me.

It is very difficult to know people, even ourselves. There are multiple obscuring levels of consciousness and existence in our inner selves. And we can penetrate only a limited number of them to see within ourselves. Therefore I find myself doubting my grief, despite its directly perceived realness and existence. Perhaps the grief arising from the loss of a loved one is so primal that we do not need to doubt it; but I cannot help doubting even the most obvious of feelings and sensations. After all, I am the dude who goes around insisting that reality is unreal!

The “loss” of a hated one, by virtue of its mathematical symmetry, should generate something like the opposite of grief. The opposite of grief is perhaps glee, although one is too civilized to let oneself feel it. But seriously, I once heard a stress reduction expert mention it. He said, “What if your boss stresses you out? Imagine, end of the day, he also will be dead!”

Yes, the fact that we will all die is a serious social and moral problem. How much of a problem it is is not fully appreciated due to the taboo nature of the subject. I once read a novel in Malayalam describing a village in the sixties ravaged by smallpox. Some parts of this novel illustrated the connection between death and morality. You see, morality is such a holy cow that we cannot examine it, much less question it, without being called all sorts of bad names. Being “good” is considered a “good” thing, and is taken to be beyond rationalization. I mean, we may ask questions like, “What is good?”, “What makes something good, something else bad?” etc. But we cannot realistically ask the question, “Why should I be good?” Being good is just good, and we are expected to ignore the circularity in this statement.

For a minute, let’s not assume that being good is good. I think the knowledge of imminent death would make us shed this assumption, but we will get to it later. For now, let’s think of morality as a logical risk-reward calculation, rather than a god-given axiom. If somebody proposes to you, “Why don’t you shoot to be a drug dealer? [Pun attempted] Good money there…,” your natural reaction would be, “Drugs kill people, killing people is bad, no way I am getting into it.” Now, that is a moral stance. If you were amoral, you may think, “Drug dealing involves violence. There is a good chance that I will get shot or caught. Thirty to life in a federal penitentiary is no walk in the park. No way I am getting into it.” This is a risk-reward analysis, but with the same end result.

I put it to you that the origin of most of our morality is this risk-reward analysis. If it wasn’t, why would we need the police and the criminal justice system? It is this risk-reward analysis that can get skewed because of an impending death, if we let ourselves notice it. You see, the concept of crime and punishment (or action and consequence, to be value-neutral) is not so simple, like most things in real life. To be a deterrent, the severity of punishment has to be proportional, not only to the foulness of the crime, but also to the probability of its detection. For instance, if you know that you will get caught every single time you speed, speeding tickets need not cost you thousands of dollars — a couple of dollars will do the trick of discouraging you from speeding. Such minuscule punishments do exist for little “crimes.” In public toilets, leaving the shower or sink faucet running would be a small crime because it wastes water, and the landlord’s funds. To fight this crime came spring-loaded faucets that shut themselves down after ten or 15 seconds. So you get “caught” every time you try to leave the water running, but the “punishment” is merely that you have to push the release button again. Now we have faucets with electronic sensors with even shorter temporal horizons for crime and punishment.

The severity of a pain is not merely its intensity, but its duration as well. Given that death puts a definitive end to our worldly durations, how does it affect our notion of punishment commensurate with crime? My third post on the philosophy of death will examine that aspect.

Life and Death, Philosophy, Topical

The Taboo Topic

Death is a taboo subject. We are not supposed talk about it, or even think about it. It is almost like if we did, death might take notice of us, and we can do without that kind of attention. If we want to be inconspicuous anywhere at all, it is in front of Death.

I have been watching Six Feet Under recently, which is probably behind these musings on death. I am curious though — why is the topic of death such a taboo, despite its natural inevitability? I don’t mean the superstitious kind of taboo (“No, no, no, you are not going to die any time soon, touchwood!”), but the intellectual kind. The kind of chill that comes about if you try holding a conversation about it over a beer or at a dinner table. Why is death such a taboo?

To say that we are just scared of death is a bit of an oversimplification. Sure we fear death, but we fear public speaking more, but we can still talk about the latter. We have to find the reason for the special tabooness of death elsewhere.

One thing special about death is that it is a great equalizer — a fact almost too obvious to appreciate. Everybody dies — regardless of whatever else they do in their lives. Perhaps this ultimate leveling of the field may be a bit distressing to the more competitive among us. However high we soar, or however low we sink, at the end of our days, the score is all reset and the slate is wiped clean.

This slate-wiping business also is troublesome for another reason. It is so damn permanent. Its permanence has an aspect never present in any other kind of pain and suffering we go through (including public speaking). One of my personal techniques to handle minor aches and pains (such as a root canal, or even deeper wounds like the loss of a loved one) is to make use of just this lack of permanence. I remind myself that it is going to pass, in time. (For some strange reason, I do this in French, “Ça va pas tarder,” although, to be correct, I think I should be telling myself, “Ça va pas durer.”) I even shared this technique with my son when he broke his arm and was in excruciating pain. I told him that the agony would soon abate. Well, I said it using different words, and I fancy the little fellow understood, although he kept screaming his head off.

We can handle any “normal” pain by just waiting it out, but not the pain of death, which lasts for ever. Ça va durer. Is this permanence behind our fear of it? Perhaps. With absolute permanence comes absolute imperviousness, as any Spiderman fan would appreciate. What lies beyond death is unknown. And unknowable. Despite all the religions of the world telling us various mystical things about what lies beyond (you know, like heaven and hell, Karma and reincarnation etc.), nobody really believes it. I know, I know, some may honestly insist that they really really do, but when push comes to shove, at an instinctive, gut level, nobody does. Not even the ones who are certain that they will end up in heaven. Why else would holy men have security details? In Of Human Bondage, Maugham caricatures this strange lack (or impossibility) of real faith vis-à-vis death in his portrayal of the last days of the Vicar of Blackstable.

To live with any sense of purpose, I think we have to ignore death. A finite span of existence is just absurd at multiple levels. It makes all our lofty goals and ideals absurd. It makes our sense of good and evil absurd. It makes whatever we think of as the purpose of life absurd. It even makes the modest purpose of life proposed in the DNA-based evolutionary explanation (that we just want to live a little longer) absurd, for any finite increment in our life span is essentially zero when compared to the infinity of time, as the nerdy ones among us would readily appreciate. In short, there is only one real problem with life, which is death. Since we cannot avoid dying and paying taxes, may be we can avoid thinking and talking about it — a plausible reason behind the taboo nature of the topic of death.

Columns, Corporate Life, Quantitative Finance, The Wilmott Magazine, Topical, Work and Life

In Our Defense

The financial crisis was a veritable gold mine for columnists like me. I, for one, published at least five articles on the subject, including its causes, the lessons learned, and, most self-deprecating of all, our excesses that contributed to it.

Looking back at these writings of mine, I feel as though I may have been a bit unfair on us. I did try to blunt my accusations of avarice (and perhaps decadence) by pointing out that it was the general air of insatiable greed of the era that we live in that spawned the obscenities and the likes of Madoff. But I did concede the existence of a higher level of greed (or, more to the point, a more sated kind of greed) among us bankers and quantitative professionals. I am not recanting my words in this piece now, but I want to point out another aspect, a justification if not an absolution.

Why would I want to defend bonuses and other excesses when another wave of public hatred is washing over the global corporations, thanks to the potentially unstoppable oil spill? Well, I guess I am a sucker for lost causes, much like Rhett Butler, as our quant way of tranquil life with insane bonuses is all but gone with the wind now. Unlike Mr. Butler, however, I have to battle and debunk my own arguments presented here previously.

One of the arguments that I wanted to poke holes in was the fair compensation angle. It was argued in our circles that the fat paycheck was merely an adequate compensation for the long hours of hard work that people in our line of work put in. I quashed it, I think, by pointing out other thankless professions where people work harder and longer with no rewards to write home about. Hard work has no correlation with what one is entitled to. The second argument that I made fun of was the ubiquitous “talent” angle. At the height of the financial crisis, it was easy to laugh off the talent argument. Besides, there was little demand for the talent and a lot of supply, so that the basic principle of economics could apply, as our cover story shows in this issue.

Of all the arguments for large compensation packages, the most convincing one was the profit-sharing one. When the top talents take huge risks and generate profit, they need to be given a fair share of the loot. Otherwise, where is the incentive to generate even more profits? This argument lost a bit of its bite when the negative profits (by which I indeed mean losses) needed to be subsidized. This whole saga reminded me of something that Scott Adams once said of risk takers. He said that risk takers, by definition, often fail. So do morons. In practice, it is hard to tell them apart. Should the morons reap handsome rewards? That is the question.

Having said all this in my previous articles, now it is time to find some arguments in our defense. I left out one important argument in my previous columns because it did not support my general thesis — that the generous bonuses were not all that justifiable. Now that I have switched allegiance to the lost cause, allow me to present it as forcefully as I can. In order to see compensation packages and performance bonuses in a different light, we first look at any traditional brick-and-mortar company. Let’s consider a hardware manufacturer, for instance. Suppose this hardware shop of ours does extremely well one year. What does it do with the profit? Sure, the shareholders take a healthy bite out of it in terms of dividends. The employees get decent bonuses, hopefully. But what do we do to ensure continued profitability?

We could perhaps see employee bonuses as an investment in future profitability. But the real investment in this case is much more physical and tangible than that. We could invest in hardware manufacturing machinery and technology improving the productivity for years to come. We could even invest in research and development, if we subscribe to a longer temporal horizon.

Looking along these lines, we might ask ourselves what the corresponding investment would be for a financial institution. How exactly do we reinvest so that we can reap benefits in the future?

We can think of better buildings, computer and software technologies etc. But given the scale of the profits involved, and the cost and benefit of these incremental improvements, these investments don’t measure up. Somehow, the impact of these tiny investments is not as impressive in the performance of a financial institution compared to a brick-and-mortar company. The reason behind this phenomenon is that the “hardware” we are dealing with (in the case of a financial institution) is really human resources — people — you and me. So the only sensible reinvestment option is in people.

So we come to the next question — how do we invest in people? We could use any number of euphemistic epithets, but at the end of the day, it is the bottom line that counts. We invest in people by rewarding them. Monetarily. Money talks. We can dress it up by saying that we are rewarding performance, sharing profits, retaining talents etc. But ultimately, it all boils down to ensuring future productivity, much like our hardware shop buying a fancy new piece of equipment.

Now the last question has to be asked. Who is doing the investing? Who benefits when the productivity (whether current or future) goes up? The answer may seem too obvious at first glance — it is clearly the shareholders, the owners of the financial institution who will benefit. But nothing is black and white in the murky world of global finance. The shareholders are not merely a bunch of people holding a piece of paper attesting their ownership. There are institutional investors, who mostly work for other financial institutions. They are people who move large pots of money from pension funds and bank deposits and such. In other words, it is the common man’s nest egg, whether or not explicitly linked to equities, that buys and sells the shares of large public companies. And it is the common man who benefits from the productivity improvements brought about by investments such as technology purchases or bonus payouts. At least, that is the theory.

This distributed ownership, the hallmark of capitalism, raises some interesting questions, I think. When a large oil company drills an unstoppable hole in the seabed, we find it easy to direct our ire at its executives, looking at their swanky jets and other unconscionable luxuries they allow themselves. Aren’t we conveniently forgetting the fact that all of us own a piece of the company? When the elected government of a democratic nation declares war on another country and kills a million people (speaking hypothetically, of course), should the culpa be confined to the presidents and generals, or should it percolate down to the masses that directly or indirectly delegated and entrusted their collective power?

More to the point, when a bank doles out huge bonuses, isn’t it a reflection of what all of us demand in return for our little investments? Viewed in this light, is it wrong that the taxpayers ultimately had to pick up the tab when everything went south? I rest my case.

Columns, Corporate Life, The Today Paper

Graceless Singaporean

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We Singaporeans have a problem. We are graceless, they say. So we train ourselves to say the right magic words at the right times and to smile at random intervals. We still come across as a bit graceless at times.

We have to bite the bullet and face the music; we may be a bit on the rude side — when judged by the western norms of pasticky grace popularized by the media. But we don’t do too badly when judged by our own mixed bag of Asian cultures, some of which consider the phrase “Thank you” so formal that it is almost an insult to utter it.

One of the Asian ways of doing things is to eat noodles like a mini vacuum cleaner. This Singaporean friend of mine was doing just that while lunching with me and our French colleague. I hardly noticed the small noises; after all, I’m from a culture where loud burps at the end of a meal are considered a compliment to the host. But our French friend found the suction action very rude and irksome, and made French comments to that effect (ignoring, of course, the fact that it is rude to exclude people by talking in a private language). I tried to explain to him that it was not rude, just the way it was done here, but to no avail.

The real question is this — do we paint a thin veneer of politeness over our natural way of doing things so that we can exude grace a la Hollywood? The thinness of this kind of grace echoes loud and clear in the standard greeting of a checkout clerk in a typical American supermarket: “How’ ya doing today?” The expected response is: “Good, how are you?” to which the clerk is to say, “Good, good!” The first “Good” presumably to your graceful enquiry after his well-being, the second expressing satisfaction at your perfect state of bliss. I once decided to play the fool and responded to the ubiquitous “How’ ya doin’?” by: “Lousy man, my dog just died.” The inevitable and unhesitating response was, “Good, good!” Do we need this kind of shallow grace?

Grace is like the grammar of an unspoken social language. Unlike its spoken counterparts, the language of social mores seems to preclude multilingualism, leading to an almost xenophobic rejection of other norms of life. We all believe that our way of doing things and our world views are the only right ones. Naturally too, otherwise we wouldn’t hold on to our beliefs, would we? But, in an increasingly flattening and globalizing world, we do feel a bit alien because our values and graces are often graded by alien standards.

Soon, a day will come when we all conform to the standards prescribed to us by the global media and entertainment networks. Our amorphous “How’ ya doin’?”s and “Good, good”s will then be indistinguishable from the prescriptions.

When I think of that inevitable day, I suffer a pang of nostalgia. I hope I can hold on to the memory of social graces judged by lesser standards — of gratitude expressed in timid smiles, affections portrayed in fleeting glances, and life’s defining bonds conveyed in unspoken gestures.

Ultimately, the collective grace of a society is to be judged, not by polished niceties, but by how it treats its very old and very young. And I’m afraid we are beginning to find ourselves wanting in those fronts. We put our young children through tremendous amount of stress, preparing them for an even more stressful life, and unwittingly robbing them of their childhood.

And, when I see those aunties and uncles cleaning after us in eating houses, I see more than our lack of grace. I see myself in my twilight years, alienated in a world gone strange on me. So let’s spare a smile, and nod a thank you when we see them — we may be showing grace to ourselves a few decades down the line.

Columns, Life and Death, Quantitative Finance, Unpublished

Food Prices and Terrible Choices

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Economists have too many hands. On the one hand, they may declare something good. On the other hand, they may say, “well, not so much.” Some of them may have even a third or fourth hand. My ex-boss, an economist himself, once remarked that he wished he could chop off some of these hands.

In the last couple of weeks, I plunged right into an ocean of economist hands as I sat down to do a minor research into this troubling phenomenon of skyrocketing food prices.

The first “hand” pointed out that the demand for food (and commodities in general) has surged due to the increase in the population and changing consumption patterns in the emerging giants of Asia. The well-known demand and supply paradigm explains the price surge, it would seem. Is it as simple as that?

On the other hand, more and more food crops are being diverted into bio-fuel production. Is the bio-fuel demand the root cause? Bio-fuels are attractive because of the astronomical crude oil prices, which drive up the prices of everything. Is the recent OPEC windfall driving the price hikes? What about the food subsidies in wealthy nations that skew the market in their favour?

Yet another economics hand puts the blame squarely on the supply side. It points an unwavering finger at the poor weather in food producing countries, and the panic measures imposed on the supply chain, such as export bans and smaller scale hoarding, that drive up the prices.

I’m no economist, and I would like just one hand, one opinion, that I can count on. In my untrained view, I suspect that the speculation in commodities market may be driving the prices up. I felt vindicated in my suspicions when I read a recent US senate testimony where a well-known hedge fund manager, Michael Masters, shed light on the financial labyrinth of futures transactions and legal loopholes through which enormous profits were generated in commodity speculation.

The real reasons behind the food crisis are likely to be a combination of all these factors. But the crisis itself is a silent tsunami sweeping the world, as the UN World Food Program puts it.

Increase in the food prices, though unpleasant, is not such a big deal for a large number of Singaporeans. With our first world income, most of us spend about 20% of our salary on food. If it becomes 30% as a result of a 50% increase in the prices, we certainly won’t like it, but we won’t suffer that much. We may have to cut down on the taxi rides, or fine-dining, but it is not the end of our world.

If we are in the top 10% of the households, we may not even notice the increase. The impact of the high food prices on our lifestyle will be minimal — say, a four-star holiday instead of a five-star one.

It is a different story near the bottom. If we earn less than $1000 a month, and we are forced to spend $750 instead of $500 on food, it may mean a choice between an MRT ride and legging it. At that level, the increase in food prices does hurt us as our grim choices become limited.

But there are people in this world who face a much harsher reality as the prices shoot up with no end in sight. Their choices are often as terrible as Sophie’s choice. Which child goes to sleep hungry tonight? Medicine for the sick one or food for the rest?

We are all powerless against the juggernaut of market forces creating the food crisis. Although we cannot realistically change the course of this silent tsunami, let’s at least try not to exacerbate the situation through waste. Buy only what you will use, and use only what you need to. Even if we cannot help those who will invariably go hungry, let’s not insult them by throwing away what they will die yearning for. Hunger is a terrible thing. If you don’t believe me, try fasting for a day. Well, try it even if you do — for it may help someone somewhere.

Columns, Corporate Life, The Today Paper, Work and Life

How Friendly is too Friendly?

We all want to be the boss. At least some of us want to be the big boss at some, hopefully not-too-distant, future. It is good to be the boss. However, it takes quite a bit to get there. It takes credentials, maturity, technical expertise, people skills, communication and articulation, not to mention charisma and connections.

Even with all the superior qualities, being a boss is tough. Being a good boss is even tougher; it is a tricky balancing act. One tricky question is, how friendly can you get with your team?

At first glance, this question may seem silly. Subordinates are human beings too, worthy of as much friendliness as any. Why be stuck up and act all bossy to them? The reason is that friendship erodes the formal respect that is a pre-requisite for efficient people management. For instance, how can you get upset with your friends who show up thirty minutes late for a meeting? After all, you wouldn’t get all worked up if they showed up a bit late for a dinner party.

If you are friends with your staff, and too good a boss to them, you are not a good boss from the perspective of the upper management. If you aspire to be a high powered and efficient boss as viewed from the top, you are necessarily unfriendly with your subordinates. This is the boss’s dilemma.

From the employee’s perspective, if your boss gets too friendly, it is usually bad news. The boss will have your hand phone number! And an excuse to call you whenever he/she feels like it.

Another unfortunate consequence of accidental cordiality is unrealistic expectations on your part. You don’t necessarily expect a fat bonus despite a shoddy performance just because the boss is a friend. But you would be a better human being than most if you could be completely innocent of such a wishful notion. And this tinge of hope has to lead to sour disappointment because, if he your boss is friendly with you, he/she is likely to be friendly with all staff.

By and large, bosses around here seem to work best when there is a modicum of distance between them and their subordinates. One way they maintain the distance is by exploiting any cultural difference that may exist among us.

If you are a Singaporean boss, for instance, and your staff are all expatriate Indians or Chinese, it may be a good thing from the distance angle — cultural and linguistic differences can act as a natural barrier toward unwarranted familiarity that may breed contempt.

This immunity against familiarity, whether natural or cultivated, is probably behind the success of our past colonial masters. Its vestiges can still be seen in management here.

The attitude modulation when it comes to the right amount of friendship is not a prerogative of the bosses alone. The staff have a say in it too. As a minor boss, I get genuinely interested in the well-being of my direct reports, especially because I work closely with them. I have had staff who liked that attitude and those who became uncomfortable with it.

The ability to judge the right professional distance can be a great asset in your and your team’s productivity. However, it cannot be governed by a set of thumb rules. Most of the time, it has to be played by ear and modulated in response to the changing attitudes and situations. That’s why being a good boss is an art, not an exact science.

Columns, Corporate Life, The Today Paper

When the Going Gets Tough, Turn Around!

Elton John is right, sorry is the hardest word. It is hard to admit that one has been wrong. Harder still is to find a way forward, a way to correct one’s past mistakes. It often involves backtracking.

But when it comes to hard-headed business decisions, backtracking may often be the only thing to do. It makes sense to cut further losses when there is little point in throwing good money after bad. Such containment efforts are routine events in most establishments.

The biggest loss containment effort that I had a personal stake in happened in the US in the early nineties. I began noticing its worrying escalation in a hotel room in Washington DC. I was student delegate in the annual conference of the American Physical Society (APS). Despite the happy APS atmosphere (where many graduate students find their future placements) and the beautiful pre-cherry-blossom weather, I was a worried man because I had just seen a TV commercial that said, “Ten billion dollars for a particle accelerator??!! What the heck is it any way?”

The ten billion dollar project under attack was the so-called Superconducting Super Collider (SSC) in Texas, which was eventually shut down in 1993. The cancellation came in spite of a massive initial investment of about two billion dollars.

To me, this cancellation meant that more than two thousand bright and experienced physicists would be looking for jobs right around the time I entered the job market. This concern represented my personal stake in the project; but the human impact of this mammoth backtracking was much deeper. It precipitated a minor recession in the parts of Dallas to the south of the Trinity River.

Similar backtracking, though at a much smaller scale, may happen in your organization as well. Let’s say you decided to invest two million dollars in a software system to solve a particular business problem. Half a million dollars into the project, you realize that it was a wrong solution. What do you do?

It may look obvious that you should save the company a million and a half by stopping the project. This decision is exactly what the collective wisdom of the US Congress arrived at in 1993 regarding the SSC. But it is not that simple. Nothing in real life is that simple.

Corporate backtracking is a complex process. It has multiple, often interconnected, aspects that have to be managed with skill.

If you decide to backtrack, what does it say about your business acumen? Will it trigger a backlash from the top management accusing you of poor judgment? In other words, will your name be so much in the mud that you would find it impossible to secure a job and support your family?

Let’s say it really wasn’t your fault and you had valid arguments to convince everybody of your innocence. Would that make it simple enough to pull the plug on the project? In all probability, it would not, because all big projects involve other people, for no man is an island. Stopping a project half-way through would probably mean sacking the whole project team.

This human cost is something we have to be aware of. It is not always about dollars and cents. If you are kind soul, you would have to move the team to some other (potentially unproductive) project, thereby eroding the savings that would’ve accrued from stopping the project. Wouldn’t it have been better to have continued with the original project, doomed though it was?

In most corporate cases, it will turn out to be wise to shutdown doomed projects. But don’t underestimate the costs involved. They are not always counted in monitory terms, but have human dimensions as well.

It is far wiser never to embark on dubious projects. When you must get involved in uncertain projects, review your exit options carefully. For instance, would it be possible to reshape the project in a different but still salvageable direction?

And if and when you do have to shut them down, do it with decisiveness. Do it with skill. But most importantly, do it with decency and compassion.

Columns, Corporate Life, The Today Paper

Rumour Mills

Employees seek insights into their organization’s heading. And they should, because what their organization does has a direct impact on their well-being. If your organization is planning to retrench 50% of its staff, for instance, you’d better start looking for new job right away.

Who do you turn to when you pine for information? Your management would have you listen to them. From the employee’s perspective, this may not be the smartest move. But fret not, there is an alternative.

There is a city underground. Parallel to the world of corporate memos and communication meetings, this rumour city trades information, often generating it as needed.

Employees flock to the rumour mills, not out of their inherent malevolence for their employers, but because of a well-founded and mutual mistrust. Management tends to be cautious (and therefore less than candid) with their announcements, while over 80% of office rumours turn out to be accurate, as some studies show.

Let’s take a hypothetical situation. Suppose five years ago, your CEO took to the podium and declared that there would be absolutely no retrenchments. How many of you would have believed it? Those who believed would almost certainly wish they had listened to the grapevine instead.

This credibility gap that a typical management team suffers from can be addressed only though open and candid communication. Therein lies the rub. The management cannot always be as candid as they would like to be. And, they certainly cannot afford to be as candid as the employees would like them to be.

Lack of candour in an atmosphere of uncertainty breeds rumour. Rumours, as defined in psychology, are hypotheses with widespread impact. They abound when the management refuses to trust the employees with strategic information. This lack of trust and information leaves them with no choice but to interpret the developments themselves. In such interpretations lie the origins of office rumours.

Rumours are not to be confused with gossip. While rumours are based on conjecture and are presented as future, corporate-wide eventualities, gossip can be idle or with malicious intent directed at individuals. And gossip is usually presented as fact. In highly competitive settings, gossip can inflict irreparable damage on unsuspecting victims.

Once a rumour attains a high level of credibility, the top brass will be forced to talk. But the talk has to be candid and serious. And it has to be timely. If they wait for too long, their attempts at a tête-à -tête would resemble feeble attempts at damage control. And if the talk is a mere torrent of clichés and rhetoric, it will be taken as an effort to gloss over potentially catastrophic changes. In fact, such weak communication fuels more rumour than it quells.

Given that critical job-related information usually flows down the grapevine, the employees are going to talk. The only sure-fire strategy for any management is to make use of the underground rumour mill — the classic “if you can’t beat’em, join’em” paradigm.

If you are a part of the top brass, here is what you can do. Circulate as much accurate and timely information as you possibly can. If you cannot do it officially through formal channels, try informal ones, such as lunches and pantries. This way, you can turn the rumour mills to serve your purpose rather than let them run amok.

Do not underestimate the power of the grapevine, lest all your corporate communication efforts should come to naught.

Columns, Corporate Life, The Today Paper, Work and Life

Stress and a Sense of Proportion

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How can we manage stress, given that it is unavoidable in our corporate existence? Common tactics against stress include exercise, yoga, meditation, breathing techniques, reprioritizing family etc. To add to this list, I have my own secret weapons to battle stress that I would like to share with you. These weapons may be too potent; so use them with care.

One of my secret tactics is to develop a sense of proportion, harmless as it may sound. Proportion can be in terms of numbers. Let’s start with the number of individuals, for instance. Every morning, when we come to work, we see thousands of faces floating by, almost all going to their respective jobs. Take a moment to look at them — each with their own personal thoughts and cares, worries and stresses.

To each of them, the only real stress is their own. Once we know that, why would we hold our own stress any more important than anybody else’s? The appreciation of the sheer number of personal stresses all around us, if we stop to think about it, will put our worries in perspective.

Proportion in terms of our size also is something to ponder over. We occupy a tiny fraction of a large building that is our workplace. (Statistically speaking, the reader of this column is not likely to occupy a large corner office!) The building occupies a tiny fraction of the space that is our beloved city. All cities are so tiny that a dot on the world map is usually an overstatement of their size.

Our world, the earth, is a mere speck of dust a few miles from a fireball, if we think of the sun as a fireball of any conceivable size. The sun and its solar system are so tiny that if you were to put the picture of our galaxy as the wallpaper on your PC, they would be sharing a pixel with a few thousand local stars! And our galaxy — don’t get me started on that! We have countless billions of them. Our existence (with all our worries and stresses) is almost inconceivably small.

The insignificance of our existence is not limited to space; it extends to time as well. Time is tricky when it comes to a sense of proportion. Let’s think of the universe as 45 years old. How long do you think our existence is in that scale? A few seconds!

We are created out of star dust, last for a mere cosmological instant, and then turn back into star dust. DNA machines during this time, we run unknown genetic algorithms, which we mistake for our aspirations and achievements, or stresses and frustrations. Relax! Don’t worry, be happy!

Sure, you may get reprimanded if that report doesn’t go out tomorrow. Or, your supplier may get upset that your payment is delayed again. Or, your colleague may send out that backstabbing email (and Bcc your boss) if you displease them. But, don’t you see, in this mind-numbingly humongous universe, it doesn’t matter an iota. In the big scheme of things, your stress is not even static noise!

Arguments for maintaining a level of stress all hinge on an ill-conceived notion that stress aids productivity. It does not. The key to productivity is an attitude of joy at work. When you stop worrying about reprimands and backstabs and accolades, and start enjoying what you do, productivity just happens. I know it sounds a bit idealistic, but my most productive pieces of work happened that way. Enjoying what I do is an ideal I will shoot for any day.

Columns, Corporate Life, The Today Paper

Knowledge Silos

We know a lot. By “we,” I mean humanity as a whole. We know so much that it is impossible for any one of us to know more than a fraction of our total knowledge. This is why we specialize.

Specialization is good. It lets us cut deep into a specific field of endeavor; but at the expense of a broad overview of everything, naturally. Specialization is expected of professionals. You wouldn’t be happy if you found out that your dentist is, in fact, a well-known philosopher as well. Or that your child’s ENT surgeon secretly teaches astrophysics in the local university.

Isn’t there a danger lurking behind our habit of demanding super specialized silos of knowledge? One obvious danger is the loss of synergy and potential innovation. A case in point — a particle physicist at the European Organization for Nuclear Research (CERN) faces the problem of accessing various files on different computers and networks. Being conversant in computing issues, the physicist devices a nice way of describing the file (or, as it is known now, the resource) and suddenly the first URL (Universal Resource Locator) is born. The rest is history — we have the World Wide Web, the Internet. Fifteen years later, you have e-commerce and YouTube!

If CERN had insisted that their physicists do only physics and leave their computing problems to the IT department, the Internet may not have materialized at all. Or, it may have taken a lot longer to materialize.

The need for specialization is not limited to individuals. It permeates into the modern workplace in the form of a typical division of labor such as HR, Finance, IT and Business. This division has worked well for ages. But every once in a while, the expertise in such silos becomes so split and scattered that the organization loses sight of its basic objective. People in the silos begin work against each other, competing for resources and recognition, rather than collaborating for common success.

The most common pariah in a typical organization is the IT department. These poor folks always get shouted at if anything at all goes wrong in the system. But when everything is working fine, nobody even notices them. In today’s age of ubiquitous computer literacy, why not assume a bit of system responsibility so that the turnaround time in PC troubleshooting (and consequently productivity) can be improved?

In fact, we know why. When it comes to computers, there is no limit to how bad things can get. As the IT proverb says, to err is human, but to completely foul up things requires a computer. End users may screw up the system so completely that even a competent IT department (a rare commodity) may find it impossible to restore normalcy. But, in order to fight this self-destructive (though well-intentioned) tendency, IT departments have gone to the other extreme of making it so bureaucratic and practically impossible to get their help in anything at all!

Another group that gets a bad rap in a highly regulated organization is the auditors. Their thankless job is to look over everybody’s shoulder and make sure that they are following the rules of the game (or rather, complying with policies and regulations). Auditors’ noble intentions get eclipsed by one fatal flaw: they seem to measure their success by how many violations they can find. Instead of working hand in hand with those being audited, the auditors come across as though they are conspiring against the rest.

There is productivity to be gained by blurring the edges of rigid silos in organizations. When silos talk to each other, teamwork happens and those in the silos realize that they all work toward a common goal.