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	<title>Unreal Blog &#187; communication</title>
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	<link>http://www.thulasidas.com</link>
	<description>Perception and Physics. Science and Spirituality. Life and Work. Money and Quantitative Finance.</description>
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		<title>Office Email Wars</title>
		<link>http://www.thulasidas.com/2010-06/officeemail-wars.htm</link>
		<comments>http://www.thulasidas.com/2010-06/officeemail-wars.htm#comments</comments>
		<pubDate>Fri, 31 Aug 2007 23:36:24 +0000</pubDate>
		<dc:creator>Manoj</dc:creator>
				<category><![CDATA[Columns]]></category>
		<category><![CDATA[Humor]]></category>
		<category><![CDATA[The Today Paper]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[humor]]></category>
		<category><![CDATA[stinker]]></category>

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		<description><![CDATA[Newspaper column in Today on 1 Sept, 2007.

[...] A normally aggressive soul, on the other hand, may become an obnoxious sender of what are known as stinkers. Stinkers are emails that are meant to inflict humiliation. [...] <a href="http://www.thulasidas.com/2010-06/officeemail-wars.htm">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>Email has revolutionized corporate communication in the last decade. Most of its impact has been positive. An email from the big boss to all@yourcompany, for instance, is a fair substitute for a general communication meeting. In smaller teams, email often saves meetings and increases productivity.</p>
<p>When compared to other modes of communication (telephone, voice mail etc.), email has a number of characteristics that make it particularly suited for corporate communication. It gives the sender the right amount of distance from the recipient to feel safe behind the keyboard. The sender gets enough time to polish the language and presentation. The sender has the option of sending the email multiple recipients at once. The net effect of these characteristics is that a normally timid soul may become a formidable email persona.</p>
<p>A normally aggressive soul, on the other hand, may become an obnoxious sender of what are known as stinkers. Stinkers are emails that are meant to inflict humiliation.</p>
<p>Given the importance of email communication these days, you may find yourself seduced by the dark allure of stinkers. If you do, here are the first steps in mastering the art of crafting a stinker. The trick is to develop a holier-than-thou attitude and assume a moral high ground. For instance, suppose you are upset with a team for their shoddy work, and want to highlight the fact to them (and to a few key persons in the organization, of course). A novice may be tempted to write something like, &#8220;You and your team don&#8217;t know squat.&#8221; Far more satisfying is to compose it as, &#8220;I will be happy to sit down with you and your team and share our expertise.&#8221; This craftier composition also subtly shows off your superior knowledge.</p>
<p>Emails can be even more subtle. For instance, you can sweetly counsel your boss regarding some issue as, &#8220;No point in rushing in where angels fear to tread,&#8221; and have the secret pleasure that you managed to call him a fool to his face!</p>
<p>Counter stinkers are doubly sweet. While engaging in an email duel, your best hope is to discover a factual inaccuracy in the stinker. Although you are honor-bound to respond to a stinker, silence also can be an effective response.</p>
<p>Beware of the stinker traps. You may get an email inviting you to work on a problem with a generous offer to help. Say you take the bait and request help. The next email (copied to practically everybody on earth) may read something like, &#8220;If you bothered to read the previous message,&#8221; (referring to an email sent ten days ago to 17 others and two email groups) &#8220;you would know that&#8230;&#8221; Note how easy it is to imply that you don&#8217;t know what you are supposed to, and that you are in the habit of ignoring important messages.</p>
<p>We have no sure defense against stinker traps other than knowing the sender. If a sender is known for his stinker-happy disposition, treat all his sweet overtures with suspicion. It is unlikely that he has had a change of heart and decided to treat you civilly. Much more likely is that he is setting you up for something that he will enjoy rather more than you!</p>
<p>At the end of the day, don&#8217;t worry too much about stinkers if you do find yourself at the receiving end. Keep a smile on your face and recognize the stinkers for what they are &#8212; ego trips.</p>
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		<title>Listen and Be Listened to</title>
		<link>http://www.thulasidas.com/2009-01/listen-and-be-listened-to.htm</link>
		<comments>http://www.thulasidas.com/2009-01/listen-and-be-listened-to.htm#comments</comments>
		<pubDate>Fri, 23 Jan 2009 10:09:48 +0000</pubDate>
		<dc:creator>Manoj</dc:creator>
				<category><![CDATA[Columns]]></category>
		<category><![CDATA[corporate life]]></category>
		<category><![CDATA[The Today Paper]]></category>
		<category><![CDATA[Work and Life]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[stress mangement]]></category>
		<category><![CDATA[work life balance]]></category>

		<guid isPermaLink="false">http://www.thulasidas.com/?p=971</guid>
		<description><![CDATA[Before we can make others listen to us, we have to listen to them. We need to apply this essential communication principle in private conversations with our spouses as well. Or, it may lead to more problems than meet the eye.  Here is an a newspaper column of mine from last year. <a href="http://www.thulasidas.com/2009-01/listen-and-be-listened-to.htm">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>After a long day at work, you want to rest your exhausted mind; may be you want to gloat a bit about your little victories, or whine a bit about your little setbacks of the day. The ideal victim for this mental catharsis is your spouse. But the spouse, in today&#8217;s double income families, is also suffering from a tired mind at the end of the day.</p>
<p>The conversation between two tired minds usually lacks an essential ingredient &#8212; the listener. And a conversation without a listener is not much of a conversation at all. It is merely two monologues that will end up generating one more setback to whine about &#8212; spousal indifference.</p>
<p>Indifference is no small matter to scoff at. It is the opposite of love, if we are to believe Elie Weisel. So we do have to guard against indifference if we want to have a shot at happiness, for a loveless life is seldom a happy one.</p>
<p>&#8220;Where got time?&#8221; ask we Singaporeans, too busy to form a complete sentence. Ah&#8230; time! At the heart of all our worldly worries. We only have 24 hours of it in a day before tomorrow comes charging in, obliterating all our noble intentions of the day. And another cycle begins, another inexorable revolution of the big wheel, and the rat race goes on.</p>
<p>The trouble with the rat race is that, at the end of it, even if you win, you are still a rat!</p>
<p>How do we break this vicious cycle? We can start by listening rather than talking. Listening is not as easy as it sounds. We usually listen with a whole bunch of mental filters turned on, constantly judging and processing everything we hear. We label the incoming statements as important, useful, trivial, pathetic, etc. And we store them away with appropriate weights in our tired brain, ignoring one crucial fact &#8212; that the speaker&#8217;s labels may be, and often are, completely different.</p>
<p>Due to this potential mislabeling, what may be the most important victory or heartache of the day for your spouse or partner may accidentally get dragged and dropped into your mind&#8217;s recycle bin. Avoid this unintentional cruelty; turn off your filters and listen with your heart. As Wesley Snipes advises Woody Herrelson in <em>White Men Can&#8217;t Jump</em>, listen to her (or him, as the case may be.)</p>
<p>It pays to practice such an unbiased and unconditional listening style. It harmonizes your priorities with those your spouse and pulls you away from the abyss of spousal apathy. But there is no such thing as a free lunch. It takes years of practice to develop the proper listening technique, and continued patience and deliberate effort to apply it.</p>
<p>&#8220;Where got time?&#8221; we may ask. Well, let&#8217;s make time, or make the best of what little time we got. Otherwise, when days add up to months and years, we may look back and wonder, where is the life that we lost in living?</p>
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		<title>The Story So Far &#8230;</title>
		<link>http://www.thulasidas.com/2007-07/the-story-so-far.htm</link>
		<comments>http://www.thulasidas.com/2007-07/the-story-so-far.htm#comments</comments>
		<pubDate>Tue, 01 Jul 2008 23:32:50 +0000</pubDate>
		<dc:creator>Manoj</dc:creator>
				<category><![CDATA[Creative]]></category>
		<category><![CDATA[Work and Life]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[French]]></category>
		<category><![CDATA[Kerala]]></category>
		<category><![CDATA[philosophy]]></category>
		<category><![CDATA[physics]]></category>
		<category><![CDATA[unreality]]></category>

		<guid isPermaLink="false">http://www.thulasidas.com/?p=70</guid>
		<description><![CDATA[The Story So Far a "live" biography of mine. It will be updated, amended and republished whenever I can find time to get creative.

 <a href="http://www.thulasidas.com/2007-07/the-story-so-far.htm">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>In the early sixties, Santa Kumari Amma decided to move to the High Ranges. She had  recently started working with KSEB which was building a hydro-electric project  there.The place was generically called the High Ranges, even though the ranges  weren&#8217;t all that high. People told her that the rough and tough High Ranges were  no place for a country girl like her, but she wanted to go anyways, prompted  mainly by the fact that there was some project allowance involved and she could  use any little bit that came her way. Her family was quite poor. She came from a  small village called Murani (near a larger village called Mallappalli.)</p>
<p>Around the same time B. Thulasidas (better known as Appu) also came to the  High Ranges. His familty wasn&#8217;t all that poor and he didn&#8217;t really need the  extra money. But he thought, hey rowdy place anyway, what the heck? Well, to  make a long story short, they fell in love and decided to get married. This was some time  in September 1962. A year later Sandya was born in Nov 63. And a little over  another year and I came to be! (This whole stroy, by the way, is taking place in the state of  <a href="http://www.kerala.gov.in/" target="_blank">Kerala</a> in <a href="http://www.india.gov.in/" target="_blank">India.</a> Well, that sentence was added just to  put the links there, just in case you are interested.) There is a gorgeous hill  resort called <a href="http://www.munnar.com/" target="_blank">Munnar</a> (meaning three rivers)  where my parents were employed at that time and that&#8217;s where I was born.</p>
<p><img class="alignleft" src="/img/kandm1-ss.jpg" alt=" [casual picture] " />Just before 1970, they (and me, which makes it we I guess) moved to Trivandrum, the capital city of Kerala. I  lived in Trivandrum till I was 17. Lots of things happened in those years,  but since this post is still (and always will be) work in progress, I can&#8217;t tell you all about it now.</p>
<p>In 1983, I moved to Madras, to do my BTech in Electronics and Communication  at <a href="http://www.iitm.ac.in/" target="_blank">IIT, Madras</a>. (They call the IITs the MIT  of India, only much harder to get in.  In my batch, there were about 75,000  students competing for about 2000 places. I was ranked 63 among them. I&#8217;m quite  smart academically, you see.) And as you can imagine, lots of things happened in  those four years as well. But despite all that, I graduated in August 1987 and  got my BTech degree.</p>
<p>In 1987, after finishing my BTech, I did what most IITians are supposed to  do. I moved to the states. Upstate <a href="http://www.ny.gov/" target="_blank">New York</a> was  my destination. I joined the <a href="http://www.phy.syr.edu/" target="_blank">Physics  Department</a> of <a href="http://www.syr.edu/" target="_blank">Syracuse University</a> to do my  PhD in High Energy Physics. And boy, did a lot of things happen during those 6  years! Half of those 6 years were spent at <a href="http://www.cornell.edu/" target="_blank">Cornell University</a> in <a href="http://www.ci.ithaca.ny.us/" target="_blank">Ithaca</a>.</p>
<p>That was in Aug. 1987. Then in 1993 Sept, the prestigious French national  research organization (<a href="http://www.cnrs.fr/" target="_blank"> CNRS</a> &#8211; &#8220;Centre  national de la recherche scientifique&#8221;) hired me. I moved to <a href="http://www.france.com/" target="_blank">France</a> to continue my research work at <a href="http://alephwww.cern.ch/" target="_blank">ALEPH</a>, <a href="http://www.cern.ch/" target="_blank">CERN</a>. My destination in France was the provencal  city of <a href="http://www.marseille.fr/" target="_blank">Marseilles</a>. My home institute was  &#8220;Centre de Physique des Particules de Marseille&#8221; or <a href="http://marwww.in2p3.fr/" target="_blank">CPPM</a>. Of course, I didn&#8217;t speak a word of  French, but that didn&#8217;t bother me much. (Before going to the US in 1987, I  didn&#8217;t speak much English/Americanese either.)</p>
<p>End of 1995, on the 29th of Dec, I got married to <a href="http://kavita.thulasidas.com/" target="_blank">Kavita</a>. In early 1996, Kavita also moved  to France. Kavita wasn&#8217;t too happy in France because she felt she could do much  more in Singapore. She was right. Kavita is now an accomplished entrepreneur  with <a href="http://www.e-stylemart.com/" target="_blank">two boutiques</a> in Singapore and  <a href="http://e-asianwoman.com" target="_blank">more business ideas</a> than is good for her. She has won many awards and is a <a href="http://www.google.com/search?q=kavita+thulasidas+singapore" target="_blank">minor  celebrity</a> with the Singapore media.<img class="alignright" src="/img/kandm2-ss.jpg" alt=" [Wedding picture] " /></p>
<p>In 1998, I got a good offer from what is now the <a href="http://www.i2r.a-star.edu.sg/" target="_blank">Institute for Infocomm Research</a> and we  decided to move to Singapore. Among the various personal reasons for the move, I  should mention that the smell of <a href="http://en.wikipedia.org/wiki/Jean-Marie_Le_Pen" target="_blank">racisim</a> in the  Marseilles air was one. Although every individual I personally met in France was  great, I always had a nagging feeling that every one I <em>did not meet</em> wanted me out of there. This feeling was further confirmed by the immigration  clerks at the Marignane airport constantly asking me to &#8220;Mettez-vous  a cote, monsieur&#8221;  and occassionally murmuring &#8220;les francais d&#8217;abord.&#8221; <img class="alignleft" src="/img/anita1-s.jpg" alt=" [Anita Smiles] " /></p>
<p>A week after I moved to Singapore, on the 24rth of July 1998,  <a href="http://anita.thulasidas.com/" target="_blank">Anita</a> was born. Incredibly cute and  happy, Anita rearranged our priorities and put things in perspective. Five years  later, on the 2nd of May 2003, <a href="http://neil.thulasidas.com/" target="_blank">Neil</a> was  born. He proved to be even more full of smiles. <img class="alignright" src="/img/neil-s.jpg" alt=" [Neil Smiles more!] " /></p>
<p>In Singapore, I worked on a lot of various body-based measurements generating  several patents and papers. Towards the end of my career with A-Star, I worked  on brain signals, worrying about how to make sense of them and make them talk  directly to a computer. This research direction influenced my thinking  tremendously, though not in a way my employer would&#8217;ve liked. I started thinking  about the role of perception in our world view and, consequently, in the  theories of physics. I also realized how these ideas were not isolated musings,  but were atriculated in various schools of philosophy. This line of thinking  eventually ended up in my book, <a href="http://www.theunrealuniverse.com/" target="_blank"><em>The Unreal Universe.</em></a></p>
<p>Towards the second half of 2005, I decided to chuck research and get into quantitative finance, which is an ideal domain for a cash-strapped physicist. It turned out that I had some skills and aptitudes that were mutually lucrative to my employers and myself. My first job was as the head of the quantitative analyst team&nbsp;at <a target="_blank" href="http://www.ocbc.com">OCBC</a>,&nbsp;a regional bank in Singapore. This middle office job, involving risk management and curtailing ebullient traders, gave me a thorough overview of pricing models and,&nbsp;perhaps&nbsp;more importantly, perfect understanding of the conflict-driven implementation of the risk appetite of the bank. </p>
<p><img class="alignleft" src="/img/dad.jpg" alt=" [Dad] " /> Later on, in 2007, I moved to <a target="_blank" href="http://www.standardchartered.com.sg">Standard Chartered Bank</a>, as a senior quantitative professional taking care of their in-house trading platform, which further enhanced my &quot;big picture&quot; outlook and inspired me to write <em><a href="http://pqd.thulasidas.com" target="_blank">Principles of Quantitative Development</a></em>. I am rather well recognized in my field, and as a regular columnist for the <a href="http://www.wilmott.com/">Wilmott Magazine</a>, I have published several articles on a variety of topics related to quants and quantitative finance, which is probably why John Wiley &amp; Sons Ltd. asked me to write this book.</p>
<p>Despite these professional successes, on the personal front, 2008 has been a year of sadness. I lost my father on the 22nd of October. The <a href="http://www.thulasidas.com/2008-10/death-of-a-parent.htm">death of a parent</a> is a rude wake-up call. It brings about feelings of loss and pain that are hard to understand, and impossible to communicate. And for those of us with little gift of easy self-expression, they linger for longer than they perhaps should.</p>
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