ezSupport模块

ezSupport is paid support ticket module for EZ贝宝, which can be purchased online. Using it in conjunction with EZ贝宝, you can request that a fee be paid for every support ticket you get for your products.

产品特点

  1. Seamless integration with EZ贝宝.
  2. Configurable pricing for your support.
  3. Configurable auto-closing of support tickets.

信贷

ezSupport is a modified version of osTickets. Please refer to their wiki pages for details.

For our purpose, we have made the following changes and additions:

  1. Tight integration with EZ贝宝
  2. Database storage for admin customization so that ezSupport can be installed and configured from a web interface without editing or setting permissions to any files.
  3. Ticket validation check to ensure that the payment has been made, and hasn't expired.
  4. Secure access to install.php and upgrade.php scripts using EZ PayPal logon.
  5. Auto-creation of help topics based on EZ PayPal products.
  6. Free support for purchases from the EZ PayPal store during the download grace period.

安装

注意: ezSupport is an add-on module for EZ PayPal Pro. You can install and use it only if you have EZ PayPal Pro.

  1. On EZ贝宝 admin screen, click on Optional Modules.
  2. 点击 Paid Support menu item.
  3. 点击 Install button and follow the friendly wizard.

截图

  1. Installation integration from EZ PayPal Pro Screen.  Screenshot [ezsupport-module] 1
  2. Log on screen.  Screenshot [ezsupport-module] 2
  3. Support Ticket page.  Screenshot [ezsupport-module] 3

更改日志

未来计划

  1. Design and implement a subscription model.

历史

  • V3.00: Major changes to integrate with the new bootstrap version of EZ PayPal. [一月 9, 2015]
  • V2.00: Upgrading the underlying OSTicket to V1.9.2. Major changes. [圣诞节 30, 2014]
  • V1.10: Changes to make it compatible with the new version of DbHelper. [十一月 18, 2013]
  • V1.02: Adding support for passing email as a GET parameter to open.php. [十月 13, 2012]
  • V1.01: Releasing ezSupport bundled with ezPayPal. [九月 30, 2012]
  • V1.00: 初始发行. [九月 12, 2012]

常问问题

Can I use this package without EZ贝宝?

Not in the current form. But if you don't want to charge your customers for support, you can use osTickets as a standalone application. Please refer to their wiki pages for details.

Why would I want to charge my users for support?

Not to get rich, for sure! 在我的情况, I have a few popular plugins and packages out there on the net. My users kept sending me emails with questions that are clearly answered in the FAQ, documentation etc. When I got tired of cutting and pasting the FAQ answers, I decided to charge them a small amount ($0.95) per question. 事实上, I didn't really charge them, I just told them that I would. 和, to my surprise, my support load went down by over 90%! I wanted to use a support ticket system, but was worried that it would swamp me with frivolous tickets. A paid support model made sense in my case. 除了, it will certainly cut down on spam.

Why do the email messages from ezSupport end up in Spam/Junk mail boxes?

Depending on how your PHP installation is configured, your emails may look like spam to some of the mail sentinels out there. The safest way to overcome this is to set up SMTP for outgoing mail. Logon to your ezSupport Admin panel (<your ezSupport site>/scp/admin.php) and click on the Emails tab. 点击 "Support" email (typically support@yoursite.com) and enter the values in the "SMTP Settings (Optional)" and section. You will also need to enter your login info in the "Login info (optional)" subsection.

Digital Goods

ezPayPalPlease visit our e-shop selling all sorts of digital goods -- 高级WordPress的插件, PHP packages, Mac Apps, eBooks etc. It runs on my own ezPayPal package, which you can purchase if you would like to start a similar e-commerce gateway. 做检查出来!
另请参见:&NBSP;&NBSP;Other packages
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如果您需要帮助, 请使用我们的 支持门户 代替. &NBSP;ezSupport Portal
[自豪地给你带来 EZ 朋友.]

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