ezSupport ماڈیول

ezSupport is paid support ticket module for EZ پے پال, which can be purchased online. Using it in conjunction with EZ پے پال, you can request that a fee be paid for every support ticket you get for your products.

Features

  1. Seamless integration with EZ پے پال.
  2. Configurable pricing for your support.
  3. Configurable auto-closing of support tickets.

Credit

ezSupport is a modified version of osTickets. Please refer to their wiki pages for details.

For our purpose, we have made the following changes and additions:

  1. Tight integration with EZ پے پال
  2. Database storage for admin customization so that ezSupport can be installed and configured from a web interface without editing or setting permissions to any files.
  3. Ticket validation check to ensure that the payment has been made, and hasn't expired.
  4. Secure access to install.php and upgrade.php scripts using EZ PayPal logon.
  5. Auto-creation of help topics based on EZ PayPal products.
  6. Free support for purchases from the EZ PayPal store during the download grace period.

تنصیب کا کا م

Note: ezSupport is an add-on module for EZ PayPal Pro. You can install and use it only if you have EZ PayPal Pro.

  1. On EZ پے پال admin screen, click on Optional Modules.
  2. پر کلک کریں Paid Support menu item.
  3. پر کلک کریں Install button and follow the friendly wizard.

سکرینشاٹ

  1. Installation integration from EZ PayPal Pro Screen.  Screenshot [ezsupport-module] 1
  2. Log on screen.  Screenshot [ezsupport-module] 2
  3. Support Ticket page.  Screenshot [ezsupport-module] 3

تبدیلی لاگ ان کریں

مستقبل کے منصوبے

  1. Design and implement a subscription model.

تاریخ

  • V3.00: Major changes to integrate with the new bootstrap version of EZ PayPal. [جنوری 9, 2015]
  • V2.00: Upgrading the underlying OSTicket to V1.9.2. Major changes. [Jul 30, 2014]
  • V1.10: Changes to make it compatible with the new version of DbHelper. [نومبر 18, 2013]
  • V1.02: Adding support for passing email as a GET parameter to open.php. [اکتوبر 13, 2012]
  • V1.01: Releasing ezSupport bundled with ezPayPal. [ستمبر 30, 2012]
  • V1.00: ابتدائی رہائی. [ستمبر 12, 2012]

اکثر پوچھے گئے سوالات

Can I use this package without EZ پے پال?

Not in the current form. But if you don't want to charge your customers for support, you can use osTickets as a standalone application. Please refer to their wiki pages for details.

Why would I want to charge my users for support?

Not to get rich, for sure! میرے معاملے میں, I have a few popular plugins and packages out there on the net. My users kept sending me emails with questions that are clearly answered in the FAQ, documentation etc. When I got tired of cutting and pasting the FAQ answers, I decided to charge them a small amount ($0.95) per question. اصل میں, I didn't really charge them, I just told them that I would. اور, to my surprise, my support load went down by over 90%! I wanted to use a support ticket system, but was worried that it would swamp me with frivolous tickets. A paid support model made sense in my case. اس کے علاوہ, it will certainly cut down on spam.

Why do the email messages from ezSupport end up in Spam/Junk mail boxes?

Depending on how your PHP installation is configured, your emails may look like spam to some of the mail sentinels out there. The safest way to overcome this is to set up SMTP for outgoing mail. Logon to your ezSupport Admin panel (<your ezSupport site>/scp/admin.php) and click on the Emails tab. پر کلک کریں "Support" ای میل (typically support@yoursite.com) and enter the values in the "SMTP Settings (Optional)" and section. You will also need to enter your login info in the "Login info (optional)" subsection.

ڈیجیٹل سامان

ezPayPalڈیجیٹل سامان کے تمام قسم کے فروخت ہمارے ای دکان ملاحظہ کیجیے -- پریمیم ورڈپریس پلگ ان, پی ایچ پی پیکجوں, میک ایپلی کیشنز, ای بکس وغیرہ. یہ میرے اپنے طور پر چلتا ہے ezPayPal پیکج, آپ کو ایک اسی ای کامرس گیٹ وے شروع کرنے کے لئے چاہتے ہیں تو جو آپ خرید سکتے ہیں. یہ چیک کریں!
یہ بھی دیکھتے ہیں:& NBSP؛ & NBSP؛دیگر پیکجوں
آپ اپنے پلگ ان کی کوششوں کو پسند ہے تو, ذیل میں آپ فیس بک لاگ ان استعمال کرتے ہوئے ایک تبصرہ چھوڑ دو.
آپ کی مدد کی ضرورت ہے تو, استعمال کریں ہمارے حمایت پورٹل بجائے. & NBSP؛ezSupport Portal
[فخر کی طرف سے آپ کے لئے لایا EZ ادائیگیپال.]

تبصرے