ezSupport Module

ezSupport is support ticket module betaal vir EZ PayPal, wat gekoop kan word aanlyn. Deur dit te gebruik in samewerking met EZ PayPal, jy kan versoek dat 'n fooi betaal word vir elke support ticket jy vir jou produkte.

Funksies

  1. Naadloze integrasie met EZ PayPal.
  2. Konfigureerbare pryse vir u ondersteuning.
  3. Konfigureerbare motor-sluiting van ondersteuning kaartjies.

Krediet

ezSupport is 'n aangepaste weergawe van osTickets. Verwys asseblief na hul wiki bladsye vir besonderhede.

Vir ons doel, Ons het die volgende veranderinge en toevoegings gemaak:

  1. Tight integrasie met EZ PayPal
  2. Databasis stoor vir admin aanpassing sodat ezSupport kan word geïnstalleer en geconfigureerd van 'n web koppelvlak sonder redigering of instelling regte aan enige lêers.
  3. Kaartjie validering tjek om te verseker dat die betaling gemaak is, en nie verval het nie.
  4. Veilige toegang tot install.php en upgrade.php skrifte met behulp EZ PayPal inteken.
  5. Auto-skepping van hulp onderwerpe gebaseer op EZ PayPal produkte.
  6. Gratis ondersteuning vir aankope van die EZ PayPal winkel tydens die aflaai grasietydperk.

Installasie

Let wel: ezSupport is 'n add-on module vir EZ PayPal Pro. You can install and use it only if you have EZ PayPal Pro.

  1. On EZ PayPal admin screen, click on Optional Modules.
  2. Klik op die Paid Support menu item.
  3. Klik op die Install button and follow the friendly wizard.

Screenshots

  1. Installasie integrasie van EZ PayPal Pro Screen & nbsp;. & Nbsp;Screenshot [ezsupport-module] 1
  2. Teken op die skerm. & Nbsp; & nbsp;Screenshot [ezsupport-module] 2
  3. Support ticket bladsy. & Nbsp; & nbsp;Screenshot [ezsupport-module] 3

Change Log

Planne vir die toekoms

  1. Design and implement a subscription model.

History

  • V3.00: Major changes to integrate with the new bootstrap version of EZ PayPal. [Jan 9, 2015]
  • V2.00: Upgrading the underlying OSTicket to V1.9.2. Major changes. [Kersfees 30, 2014]
  • V1.10: Changes to make it compatible with the new version of DbHelper. [November 18, 2013]
  • V1.02: Adding support for passing email as a GET parameter to open.php. [Oktober 13, 2012]
  • V1.01: Releasing ezSupport bundled with ezPayPal. [September 30, 2012]
  • V1.00: Aanvanklike vrystelling. [September 12, 2012]

Algemene Vrae

Can I use this package without EZ PayPal?

Not in the current form. But if you don't want to charge your customers for support, you can use osTickets as a standalone application. Verwys asseblief na hul wiki bladsye vir besonderhede.

Why would I want to charge my users for support?

Not to get rich, for sure! In my geval, I have a few popular plugins and packages out there on the net. My users kept sending me emails with questions that are clearly answered in the FAQ, documentation etc. When I got tired of cutting and pasting the FAQ answers, I decided to charge them a small amount ($0.95) per question. In werklikheid, I didn't really charge them, I just told them that I would. En, to my surprise, my support load went down by over 90%! I wanted to use a support ticket system, but was worried that it would swamp me with frivolous tickets. A paid support model made sense in my case. Behalwe, it will certainly cut down on spam.

Why do the email messages from ezSupport end up in Spam/Junk mail boxes?

Depending on how your PHP installation is configured, your emails may look like spam to some of the mail sentinels out there. The safest way to overcome this is to set up SMTP for outgoing mail. Logon to your ezSupport Admin panel (<your ezSupport site>/scp/admin.php) and click on the Emails tab. Klik op die "Support" e-pos (typically support@yoursite.com) and enter the values in the "SMTP Settings (Optional)" and section. You will also need to enter your login info in the "Login info (optional)" subsection.

Digital Goods

ezPayPalPlease visit our e-shop selling all sorts of digital goods -- Premium WordPress plugins, PHP packages, Mac Apps, eBooks etc. It runs on my own ezPayPal package, which you can purchase if you would like to start a similar e-commerce gateway. Moenie check dit uit!
Sien ook:& Nbsp; & nbsp;Other packages
As jy wil my plugin pogings, laat asseblief 'n comment met jou Facebook login hieronder.
As jy hulp nodig, gebruik ons ondersteuning portaal plaas. & Nbsp;ezSupport Portal
[Trots aan u gebring deur EZ BetaalPal.]

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